CRM Industry Insights & Highlights: November 2024
November 2024 was an exciting month for CRM vendors, with innovations spanning AI integration, automation, and enhanced usability—here are the highlights.
Is Your CRM Right for Your Business? A Guide to Assessing Your CRM’s Fit
In today’s competitive landscape, having the right customer relationship management (CRM) tool can make or break a business’s ability to thrive. But how do you know if your CRM is truly serving your needs?
CRM Industry Insights & Highlights: October 2024
CRM software updates this October focused on enhancing artificial intelligence (AI), data visualization, and integration flexibility, helping companies improve customer insights and operational efficiency.
How to Prove the ROI of Your CRM
To secure executive buy-in and ongoing support, it’s crucial to prove the CRM’s return on investment (ROI). This guide will show how sales, marketing, and customer support teams can quantify the value that a CRM brings to the organization.
CRM Industry Insights & Highlights: September 2024
As CRM providers continue to focus on enhancing AI capabilities and automation, we saw a range of updates designed to streamline workflows and improve customer engagement introduced across September 2024.
When Should You Start Using a CRM? 4 Signs It’s Time to Make the Switch
In today’s business world, managing customer relationships efficiently can make or break your company’s success. But when exactly should you start using a CRM?
Omnichannel CRM vs. Multichannel CRM: How to Create Seamless Customer Experiences in 2024
Let’s dive deeper into omnichannel CRM and multichannel CRM – understanding the difference is crucial for businesses looking to elevate their customer experiences in 2024 and beyond.
Harnessing the Power of AI, Automation, and Machine Learning in CRM: A 2024 Perspective
In this post, we’ll explore how AI and ML are transforming CRM, enhancing customer relationships, automating tasks, and empowering teams across sales, marketing, and customer service.
CRM Industry Insights & Highlights: August 2024
In August 2024, several CRM companies released new features and updates, focusing on artificial intelligence, improved analytics, and enhanced user experience.